- Exceptional communication abilities with proficiency in both verbal and written
- Certified admins, developers, architects and implementation experts
- We have teams across US, Canada and offshore for 24x7 coverage
- Our offerings are at a fraction of the cost of hiring and retaining your own teams
- Specialization across CMDB, CSDM, SecOps, ITOM, CSM, ITSM, SAM, HAM, HRSD and more
Eliminate the stress associated with recruiting and retaining ServiceNow personnel. Our offering extends to the comprehensive management of your ServiceNow environment, covering administration, implementations, integrations, and beyond.
We focus on ensuring your CMDB is aligned with the current version of CSDM as a first step. Our initial intake process for customers involves review of your current CMDB, procedures and workflows followed by pre-packaged best practices to instantly drive value to your organization.
Check out our work below and talk to one of our customers
ServiceNow APM for Global Insurance Firm
A large insurance services firm was looking to implement ServiceNow APM to support informed decision-making for enterprise architecture, cost transparency and operational analytics. Prior to the initiative, they were using Orbus for Enterprise Architecture. A strategic decision was made to retire Orbus and migrate the existing data into ServiceNow for APM. The ConfigureTek approach focused in on the central importance of a clean data model to underpin this strategic initiative. We have industry-leading experience in CMDB, delivering CSDM alignment and a toolset that supports ongoing data model integrity.
HRSD, GRC, SAM, HAM at Government Entity
A higher education Institute was looking to implement business process modernization across a wide range of functions across the university. This included HR Services, Audit and Risk Management, Asset Management and Inventory tracking as well as establishment of the organizational portfolio through service mapping. SMEs had identified significant inefficiencies and requirements around process optimization. This included needs for automation, task assignment and accountability, improved user experience and clear visibility for audit and reporting purposes.
Fortune 500 SecOps SIR and VR Implementation
This large, distributed enterprise needed to get control over their security operations. They faced dire consequences for strict regulatory non-compliance, customer reputation, as well as a mountain of security threats. The customer had multiple security platforms with no single place to gather threat intelligence or see security events. When ConfigureTek arrived on-site, the customer had 12 million open security incidents, was missing 99% of security events, and facing severe compliance penalties.
Top 5 Worldwide Bank App Portfolio Transformation
ConfigureTek was brough in by ServiceNow and the customer jointly to help with quickly meeting a compliance need within the financial sector. ConfigureTek working with ServiceNow immediately mobilized a team to perform automated discovery and mapping in a rapid format. Our approach helps companies quickly understand not only infrastructure but also applications and configurations across their enterprise. The use cases of this initial foundational project are plenty. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.
ServiceNow Platform at a Large Medical Waste Management Organization
For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.
ServiceNow roll-out at large logistics & transportation company
For a major transportation and logistics company, ConfigureTek was asked to provide consultation for maturing ITSM, the Configuration Management Database (CMDB), and Discovery services. The company desired to migrate from their existing service management platform to ServiceNow and needed to understand the process and implications of doing so. ITSM was implemented by another vendor, and a strategic plan and roadmap for the application was also a requirement.
ServiceNow Insights
Join us for this special Tech and Exec Event where we focus on the technical challenge with ServiceNow’s Service Graph for practitioners and the business challenges of transforming an organization leveraging ServiceNow’s Service Graph.
In this webinar we illustrate how we help organizations implement Rapid Service Mapping to get near-immediate value from ServiceNow Application Service Mapping.
