Project Description
Industry: Hospitality Size: Large Task: Service Mapping for Data Center Migration Duration of the project: 5 months |
Project Overview
- Client had a populated CMDB using ServiceNow discovery but the relationships had no Business Context
- Client was preparing a move to cloud hosted services and migrate out of their physical primary data center. To reduce the risk of the migration and ensure each of their services performed as they should, they wanted to move all components of the service together. Prior to the project, the customer didn’t have the data required to implement that task
- Our task was to work with the customer to classify the business services the organization supported, identify the underlying infrastructure, and map out the services accurately in their ServiceNow instance
- We were able to map out and validate 30 Business Services that included load balancers, load balancer services, applications, servers and databases
- Built out simple to consume dependency reports that allowed them to plan out their migration strategy effectively
ConfigureTek’s Approach
We didn’t want to reinvent the wheel so we attempted to utilize much of the good work that had already been accomplished with the customers discovery efforts. We were able to save implementation costs by extending the capabilities of their MID servers to be used for Service Mapping and leveraging the approved credentials for Service Mapping discovery.
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Why the software was chosen
ServiceNow Service Mapping and Discovery was the software of choice due to the value produced that goes beyond the goals of the project. While we were able to identify dependencies between Business Services and infrastructure that was vital for data center migration planning, the results of the service maps can be used to enhance event, incident, change and problem processes. Bringing business context to their existing CMDB elevates the core foundation offering that can be utilized in many areas of the ServiceNow platform |
Results
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