Service Mapping Factory
ConfigureTek conducted the implementation and configuration of ServiceNow discovery and proprietary service mapping factory methodology to replace a manually maintained CMDB, for a large retail grocery/pharmacy chain in 10 weeks.
Auto Discovery based Policy, Audit & Compliance project
ConfigureTek is focused on helping customers achieve full benefit from the proper implementation of their CMDB, Discovery, Mapping, Service Management and Asset Management solutions. Our methodologies/best practices are developed so that our customers achieve maximum business value in the shortest time frames across these critical IT functions. We have worked with hundreds of companies over the past 5 years and our abilities to work with solutions from multiple software vendors (ServiceNow, HPE, VMware, etc.) makes us unique in our ability to deliver on customer expectations.
Service Mapping Factory for a Diversified Banking Company
Service mapping within ServiceNow has helped the configuration management team of a large banking company bring audit visibility into what infrastructure is supporting which critical business services across multiple data centers and environments. The customer had a lack of visibility into what infrastructure was PCI/SOX viable due to the business services that they were supporting. The customer struggled to be able to provide a list to audit clearly showing which infrastructure was supporting which business services and whether those business services contained PCI or SOX data. The project tasks included: