A large insurance services firm was looking to implement ServiceNow APM to support informed decision-making for enterprise architecture, cost transparency and operational analytics. Prior to the initiative, they were using Orbus for Enterprise Architecture. A strategic decision was made to retire Orbus and migrate the existing data into ServiceNow for
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Enhanced employee and customer experiences are crucial for a successful digital transformation. Yet, employing isolated IT tools during this transformation leads to the formation of information silos. This results in fragmented data, workflows, and significant resources being consumed in reactive problem-solving, ultimately leading to constrained resources and subpar employee experiences.
