This global leisure travel operator hired ConfigureTek to address these critical needs. After an earlier false start with another partner, ConfigureTek successfully implemented both IT Service Management and selected IT Operations Management capabilities in rapid time that insured:  

ConfigureTek created import sets that included scripts to convert iServer data into the ServiceNow data model ensuring that the resulting conversions were CSDM and CMDB compliant. The conversion processes included creating CSDM compliant configuration items as well as their corresponding relationships. Business Capabilities, Business Applications, Application Services and Software Models, along with the appropriate relationships between the configuration items were created via the import processes. 

ConfigureTek’s CSDM Accelerator has the capability to auto fix CMDB errors and automate the correct CMDB models while utilizing the CSDM Standard. Reach out to us to learn more.

Service maps enable IT organizations to identify dependencies between SLAs, OLAs, technologies, customers, and the impact to the service delivery. Knowing who delivers a service and who consumes it are critical. Proper implementation and maintenance of this process will ensure the availability of reliable data.

ConfigureTek performed an implementation of ServiceNow’s event management module which integrated with Solar Winds and other sources such as email based integration.

ConfigureTek was responsible for implementation of ServiceNow’s event management module at a large US based insurance provider which included a migration of events and integration sources from CA’s SOI tool into ServiceNow’s event management solution.

The data center migration planning was well on its way already, so we were flexible with our approach to provide value where we can while not forcing them into further process that would ultimately annoy the SMEs (who were already overwhelmed as it was). We were able to save the implementation time by running all approvals through ServiceNow which the company users were already used to doing on a day to day basis. We were also able to create a paper trail for the sign-off activity so that it could be referenced later when it came time to re-validate after the phase 1 migration had completed.

ConfigureTek conducted the assessment of ServiceNow CMDB for a large flooring manufacturing company with over 20K+ employees and $4 billion in annual sales in 3 weeks.

ConfigureTek conducted the implementation and configuration of ServiceNow discovery and a custom SCCM integration for a company in the insurance sector in 2 weeks.