For a major transportation and logistics company, ConfigureTek was asked to provide consultation for maturing ITSM, the Configuration Management Database (CMDB), and Discovery services. The company desired to migrate from their existing service management platform to ServiceNow and needed to understand the process and implications of doing so.  ITSM was implemented by another vendor, and a strategic plan and roadmap for the application was also a requirement.

For a large Health Care system, ConfigureTek was asked to assess the ServiceNow CMDB configuration and governance model, as well as the Asset Management process, and provide a report of our Findings and Recommendations for improvement to better align ITAM functionality with business requirements.   

ConfigureTek conducted the assessment of ServiceNow’s CMDB for an electricity generation & distribution company with over 6k employees and $3.5 billion in annual revenue in 3 weeks.
The project resulted with a new level of insight into the way the customer uses ServiceNow’s CMDB, specifically ways to automate operations and management of the CMDB and improve data quality. ConfigureTek also delivered a roadmap the customer can follow to bring their CMDB back in line with best practices, as well as recommendations for future improvements.

A global bank experienced significant delays, inefficiencies, and lack of control over the request and provisioning of cloud resources. The Bank had limited visibility into how cloud resources were being requested, and whether those requests aligned with corporate and configuration standards. This drove considerable challenges in controlling costs and avoiding disruptions across cloud environments. This organization needed to streamline the process around request and provisioning of cloud resources. To be successful, this streamlined approach had to factor in configuration standards for cloud environments, role-based access and approval chains, and tie-in to CMDB for cross-functional visibility.

For a major media company, ConfigureTek was asked to provide consultation for various tasks. Primarily, the company had two ServiceNow production instances that had been consolidated to one instance. ConfigureTek was asked to provide expertise in maintaining the instance, along with the associated roadmap to realizing successful architecture, daily maintenance, and operationalization of the consolidated instance.