Legal Service Delivery
Contact Us to learn more about our Legal Service Delivery work.
Over the past few years, we have successfully worked on high profile legal service delivery projects providing significant ROI to our customers while reducing risk and accelerating business outcomes through efficient legal operations. Our implementations have aimed to streamline legal processes and workflows towards significant savings for our customers. ConfigureTek can help establish a strong foundation to drive amazing outcomes across Dev, Ops and Service.
SUCCESS STORIES
ServiceNow APM for Global Insurance Firm
A large insurance services firm was looking to implement ServiceNow APM to support informed decision-making for enterprise architecture, cost transparency and operational analytics. Prior to the initiative, they were using Orbus for Enterprise Architecture. A strategic decision was made to retire Orbus and migrate the existing data into ServiceNow for APM. The ConfigureTek approach focused in on the central importance of a clean data model to underpin this strategic initiative. We have industry-leading experience in CMDB, delivering CSDM alignment and a toolset that supports ongoing data model integrity.
HRSD, GRC, SAM, HAM at Government Entity
A higher education Institute was looking to implement business process modernization across a wide range of functions across the university. This included HR Services, Audit and Risk Management, Asset Management and Inventory tracking as well as establishment of the organizational portfolio through service mapping. SMEs had identified significant inefficiencies and requirements around process optimization. This included needs for automation, task assignment and accountability, improved user experience and clear visibility for audit and reporting purposes.
Fortune 500 SecOps SIR and VR Implementation
This large, distributed enterprise needed to get control over their security operations. They faced dire consequences for strict regulatory non-compliance, customer reputation, as well as a mountain of security threats. The customer had multiple security platforms with no single place to gather threat intelligence or see security events. When ConfigureTek arrived on-site, the customer had 12 million open security incidents, was missing 99% of security events, and facing severe compliance penalties.
Top 5 Worldwide Bank App Portfolio Transformation
ConfigureTek was brough in by ServiceNow and the customer jointly to help with quickly meeting a compliance need within the financial sector. ConfigureTek working with ServiceNow immediately mobilized a team to perform automated discovery and mapping in a rapid format. Our approach helps companies quickly understand not only infrastructure but also applications and configurations across their enterprise. The use cases of this initial foundational project are plenty. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.
ServiceNow Platform at a Large Medical Waste Management Organization
For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.
ServiceNow roll-out at large logistics & transportation company
For a major transportation and logistics company, ConfigureTek was asked to provide consultation for maturing ITSM, the Configuration Management Database (CMDB), and Discovery services. The company desired to migrate from their existing service management platform to ServiceNow and needed to understand the process and implications of doing so. ITSM was implemented by another vendor, and a strategic plan and roadmap for the application was also a requirement.
ServiceNow foundations roll out at Healthcare org
For a large Health Care system, ConfigureTek was asked to assess the ServiceNow CMDB configuration and governance model, as well as the Asset Management process, and provide a report of our Findings and Recommendations for improvement to better align ITAM functionality with business requirements.
Large Energy Provider ServiceNow CMDB Assessment Case Study
ConfigureTek conducted the assessment of ServiceNow’s CMDB for an electricity generation & distribution company with over 6k employees and $3.5 billion in annual revenue in 3 weeks.
The project resulted with a new level of insight into the way the customer uses ServiceNow’s CMDB, specifically ways to automate operations and management of the CMDB and improve data quality. ConfigureTek also delivered a roadmap the customer can follow to bring their CMDB back in line with best practices, as well as recommendations for future improvements.
Global Bank Workflows & Process Automation
A global bank experienced significant delays, inefficiencies, and lack of control over the request and provisioning of cloud resources. The Bank had limited visibility into how cloud resources were being requested, and whether those requests aligned with corporate and configuration standards. This drove considerable challenges in controlling costs and avoiding disruptions across cloud environments. This organization needed to streamline the process around request and provisioning of cloud resources. To be successful, this streamlined approach had to factor in configuration standards for cloud environments, role-based access and approval chains, and tie-in to CMDB for cross-functional visibility.