Major Cruise Line ServiceNow Success Story
This global leisure travel operator hired ConfigureTek to address these critical needs. After an earlier false start with another partner, ConfigureTek successfully implemented both IT Service Management and selected IT Operations Management capabilities in rapid time that insured:
Large Insurance Org ServiceNow Enterprise APM, CSDM & SAM Pro
ConfigureTek created import sets that included scripts to convert iServer data into the ServiceNow data model ensuring that the resulting conversions were CSDM and CMDB compliant. The conversion processes included creating CSDM compliant configuration items as well as their corresponding relationships. Business Capabilities, Business Applications, Application Services and Software Models, along with the appropriate relationships between the configuration items were created via the import processes.