ServiceNow Rome Edition
Service Graph (CMDB + CSDM 4.0)
Tech & Exec Intensive Event
VIRTUAL EVENT
February 10, 2021, 12:30 ET
Replay Request
TECHNICAL TRACK
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Technical Track Information
Technical Track Agenda - Approx 4.5 Hours
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Greeting and Introduction – 10 min
ServiceNow’s Service Graph (The roles CMDB, Service Mapping, CSDM 4.0 (if GA), and ITAM play) – 15 min
The top 3 CMDB challenges faced by most organizations – 15 min
CSDM Challenges – what do most clients tell us – 30 min
BREAK for Tech/Exec Breakout- 5 min
CSDM Primer and In-Depth Overview – 30 min
Technical Overview of Top CMDB Challenges and Best Practices – 30 min
Roles & Responsibilities for success – 15 min
Make Governance easy – driving CMDB and CSDM Engagement – 20 min
The Clean Slate Approach – 20 min
BREAK – 5 min
The Rehabilitation Approach – 20 min
CSDM 10x Faster with ConfigureTek – 15 min
Extended Value of a full functioning, governed, and trusted Service Graph – 20 min
Q&A and Conclusion – 30 min
Executive Track Information
Executive Track Agenda - Approx 2.5 Hours
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Greeting & Introductions – 10 min
ServiceNow’s Service Graph (The roles CMDB, Service Mapping, CSDM 4.0 (if GA), and ITAM play) – 15 min
The top 3 CMDB challenges faced by most organizations – 15 min
CSDM Challenges – What do most clients tell us – 30 min
BREAK for Tech/Exec Breakout- 5 min
Business Value of a Service Strategy – 15 min
Peer strategy roundtable and moderated discussions – 15 min
Why most C-Level initiatives are impacted by CSDM and CMDB – 15 min
Ensuring that CMDB Investments create amazing returns – 15 min
Q&A and Conclusion
