CLIP solution allows events which show up in the Event Management console to create incidents in the Service Desk and synchronize the updates on these events to the corresponding incident in the Service Desk and vice versa.

The process of exchange between the Event Browser and Service Desk will help reduce the time it takes to solve issues and keep the Business Services that are impacted running at expected Service Level Agreements. This short video from the ConfigureTek team will demonstrate you how it works.

The integration can be used with various Service Desk tools such as HP Service Manager, ServiceNow Service Desk and BMC Remedy.